Computer User Support Specialist


People working as Computer User Support Specialists help users make the most out of their workdays by identifying technical problems with a customer focus. Considered a short certificate, you can gain a Computer User Support Specialist (13 credits) credential in as little as 1 semester. With a career in this field, you would be busy at work assisting computer users with login difficulties and operating system and software malfunctions through phone, email, or in-person visits.

This certificate program gives you the perfect combination of hands-on knowledge and practical experience to help troubleshoot and diagnose computer problems. If you're passionate about today's ever-changing technology landscape, this career may be for you.

What do Computer Support Specialists do?

Computer support services are essential in all organizations that require computer hardware and software upgrades to be connected, efficient, and productive. Computer User Support Specialists prioritize individual detailed technical assistance for computer users to satisfy that measure. Their primary function is to provide problem-resolve, whether in person, by phone, online chat, or by email through IT departments or call centers around the clock.

Support specialist duties include regular network maintenance, resolving hardware and software operation issues, diagnosing and configuring systems, system setup and software installation, developing training materials and providing end-user instruction, evaluating and testing software and hardware for compatibility and integrity, interfacing with vendors, and management reporting.

What will I learn with a professional certificate in Computer User Support?

This certificate curriculum will expose you to various career options in computer science and technology. You will learn to use basic desktop applications such as spreadsheets, authoring tools, and graphic packages. You will become familiar with the details of the Internet and create and publish web pages. You will explore open-source software solutions. You will\ learn how to install Linux OS, configure Open Source applications on Linux, become seasoned in conventional software updates, and become proficient in graphical user interface structures and components.

For more information, including specific courses and class descriptions, visit the ECC Catalog.

Does a Computer User Support Specialist job pay well?

According to the ECC Career Coach website, the median salary for a Computer User Support Specialist is $51,381. Entry-level positions begin at $32,164, while advanced specialists make upwards of $86,027 depending on experience and education.

Is a Computer User Support Specialist a good career?

A Computer User Support Specialist is a great career path for anyone seeking a challenging, lucrative, client-interfacing, customer-oriented vocation fixing consumer problems.

Getting a job in Computer Support

According to the US Bureau of Labor Statistics, the computer support specialist careers outlook is projected to grow 9 percent from 2020 to 2030. There are about 70,400 computer user support specialist positions open annually.

What skills do you need to work in computer support? 

Computer support personnel often work in software, hardware, and/or help desk support. It would help if you were customer-service-oriented and inquisitive, have strong problem-solving skills, patience, and a strategic technical aptitude. 

ECC Computer Certificate Programs?

The CIS program allows students to select classes that best suit their skills, strengths, and educational and career goals and meet today's industry needs. The curriculum covers computer systems and cybersecurity fundamentals, operating systems, hardware, structured and visual programming languages, system troubleshooting and helpdesk fundamentals, network technologies, cyber law and ethics, digital forensics, and database administration. Students will also develop proficiency in popular applications such as word processing, spreadsheet, database, and Internet publishing.

CompTIA and Microsoft certifications can be achieved along the way to ensure students have the necessary skill sets to meet employer expectations. With these skills and certifications, a computer professional can expect to enjoy a good salary, steady work, and opportunities to advance.


At ECC, you'll earn industry-recognized credentials that local employers highly value: CompTIA A+

Here are a few sample classes:

  • Introduction to Computers
  • Linux Operating Systems
  • Computer Hardware & Troubleshooting
  • Introduction to Windows OS

Getting a Job as a Computer User Support Specialist or a Helpdesk specialist can be attained after high school with experience and certification such as Computer User Support Specialist from Elgin Community College, which maps to the CompTIA A+ requirements. Our partnerships with the local industry give you extensive hands-on experience in the classroom and through practical, on-the-job training as part of the vocational specialist program.

What is the pathway to a CIS degree?

Learn what classes to take at ECC that seamlessly transfer to a Computer Science program at a 4-year institution. See ECC's Guided Transfer Pathway learn what courses you can take now to work toward your goal. 

Program Highlights

Prepare for Immediate Employment

Basic Vocational Certificate

Learn more about Certifications in Computer Information Systems at ECC!

Our program also teaches students how to learn and adapt to new technologies. Students will be prepared not just for the CIS Careers of today but also for the developments of tomorrow.

Apply today